We love having fun and we love what we do. We believe respect and empathy starts IN the team and if we trust each other you can trust us to give your pet the very best care. Your pet is part of your family, but it’s part of our TVH family too. We will support you AND your pet through your pet ownership journey.
Coming to work every day should bring you joy so we think it’s important to have some fun! Laughter is by far the best medicine so we make time for jokes, dancing and chatting.
We genuinely care about our patients, our clients, our community and each other. We support one another and celebrate our successes. We care what the pets think of us and aim to provide a fear-free vet experience. We also give our patients the respect they deserve and the dignity of a peaceful death when the time is right.
Family is very important to our team, both in our personal lives and the beautiful work family we have created. Our TVH family is here to provide your family with the pet care they need. So often it’s about more than just treating your pet. We listen, we don’t judge and we help in whatever way we can.
TVH is a “no-judgement” zone. We accept that every client and every pet is different and we aim to work within your parameters, whatever they may be. We are kind and if that kindness is reciprocated, everyone and every pet is welcome.
Our team has a great deal of respect for one another and we pride ourselves on our positive culture and support network. We also have a great deal of respect for the clients in our pet community. In return we expect our clients to respect our staff and our services.
The team at Thornleigh Vet are passionate about getting involved with the local community and are involved in a number of community education, sponsorship and local events.
We love sponsoring, contributing or helping out our local schools including the 2018 Thornleigh West Public School Colour Run and the 2019 Pennant Hills Public School Fete. We frequently work with Before/after school cares to do hospital tours or vet talks on pet safety.
At Thornleigh Vets, we consider our role as much more than a team that providers health care in a hospital; We believe that good health is also dependent upon good relationships, and that positive relationships between animals and the people with whom they interact, requires education and ongoing support. That’s why we get out amongst our community and help in the following ways:
1,242 dog attacks were reported to NSW councils in the first quarter of 2019, 95 were incidents involving children, and half sustained serious injuries. 77% of bites are from a dog owned by a victim’s family or a friend. Let’s reduce this number to zero by educating children about the safest way to interact with dogs. It starts with our specially designed presentations for school kids.
Would you know what to do in an emergency involving your pet, or how to provide first aid? Minutes can be crucial if your pet is sick or injured, which is why we’re offering first aid courses to pet owners. Participants receive a pet first aid kit, a detailed first aid manual and tuition by Hospital Director Dr Prue, and Head Nurse Nikki, in a small group setting.
The team at Thornleigh Vets is available to present to schools and community groups on a variety of subjects, such as dog park etiquette, how to interact safely with dogs, choosing the right boarding facility, pet ownership and choosing pets, pets in strata title properties, and more. Sessions are conducted free of charge as a community service.