The objective of our daycare service is to provide pets with a safe, fresh environment with veterinary supervision for short periods of time (i.e. up to 10 hours).
Each pet is provided with:
Daycare is only available outside of peak times i.e. school holidays due to the lack of runs available during these times.
Payment must be made at the time of admission. Prices are listed on our website. Price does not vary based on the number of hours your pet stays with us.
Pick up and drop off for boarding is available between 9am and 6pm Weekdays and 9am and 12pm Weekends. Please note our reception is closed on Public Holidays so pets may not be picked up or dropped off on these days.
To ensure the safety of our boarders, all animals must have up-to-date C5 (dogs) or F3 (cats) vaccinations on admission to boarding. If this was administered at another clinic please provide evidence (a vaccination certificate) at least two weeks prior to arrival where possible. Our staff reserve the right to ring (the other vet) to confirm your pet’s vaccination status prior to admission and refuse entry to any pet that does not have sufficient vaccine coverage.
If your pet is overdue for vaccination they will require vaccination at least 2 weeks prior to check in. If your pet is due (but not overdue) for vaccination we can complete this whilst they are boarding with us however we do recommend it still be done prior to give you the opportunity to speak to the vet about your pet’s health.
If your pet is overdue for vaccination and you are unable to complete a vaccination prior to boarding we reserve the right to refuse admission.
All animals must have up-to-date flea & tick prevention on admission to boarding that covers them throughout their stay. If your animal is not on flea prevention an inhouse product will be provided and charged to your account.
For cats we recommend a three monthly spot on product.
For dogs we recommend an effective three-monthly chew or 6 monthly spot on product.
Please note that we do not accept the following flea prevention products; Exelpet, Frontline spot ons, Flea Collar (with the exception or Seresto), Capstar, Sentinel or Program.
Dogs will be exercised within our dog yards however priority is given to overnight boarders to ensure they have exercise time on the presumption that daycare boarders may be exercised before or after their stay. They will not have direct contact with other dogs unless previously organised (i.e. friends we know play well together!) Please note if you nominate direct contact we take no responsibility for injuries or illnesses to your pet as a result of these interactions but will make every effort to ensure these interactions are friendly, polite and fun!
We supply all bedding, leads, litter trays, bowls and harnesses for our boarders. We strongly recommend you leave no belongings with us apart from carry cage (cats) or collar (dogs) as they tend to get misplaced, chewed or dirty. All belongings left with your pet at the clinic including but not limited to toys, blankets, cages, leads and collars will be clearly labelled and kept with your pet however Thornleigh Vet Hospital accepts no responsibility for lost or damaged items.
All pets requiring medication whilst in boarding must have their medications separated, clearly labelled and packaged. We want to make sure we know all there is to know about your animal’s health so a complete vet history may be requested if you’re not our veterinary client (and we love it if you bring this with you all ready to go!). Extra fees apply when medications are to be administered.
We are proud to say we have never had an infectious disease outbreak in our kennels or cattery… and we want to keep it that way! Whilst all precautions would be taken to ensure the offending animal is isolated and remaining animals are kept healthy, we take no responsibility for any related illness.
Due to staff safety, Thornleigh Veterinary Hospital reserves the right to refuse boarding to aggressive animals. Please inform us at time of booking if your pet is aggressive to humans or other animals.
Due to surrounding residences we are unable to board excessively noisy dogs. If your pet is noted to be particularly vocal, they may complete their stay with us however future boarding will not be possible.